I opened a server on Aternos since December 2018 and until then we had no problem. Yesterday, February 4, we decided to upgrade the server version to Minecraft 1.13.2, and so far everything was fine with no problem. Until then my friend contacts me saying that he is not able to connect to the server.
1[01:09:04] [Server thread/INFO]: Starting minecraft server version 1.12.2
2[01:09:04] [Server thread/INFO]: Loading properties
3[01:09:04] [Server thread/INFO]: Default game type: SURVIVAL
4[01:09:04] [Server thread/INFO]: Generating keypair
5[01:09:05] [Server thread/INFO]: Starting Minecraft server on *:10313
6[01:09:05] [Server thread/INFO]: Using epoll channel type
7[01:09:05] [Server thread/WARN]: **** SERVER IS RUNNING IN OFFLINE/INSECURE MODE!
8[01:09:05] [Server thread/WARN]: The server will make no attempt to authenticate usernames. Beware.
9[01:09:05] [Server thread/WARN]: While this makes the game possible to play without internet access, it also opens up the ability for hackers to connect with any username they choose.
10[01:09:05] [Server thread/WARN]: To change this, set "online-mode" to "true" in the server.properties file.
11[01:09:05] [Server thread/INFO]: Preparing level "world"
12[01:09:06] [Server thread/INFO]: Loaded 488 advancements
13[01:09:06] [Server thread/INFO]: Preparing start region for level 0
14[01:09:07] [Server thread/INFO]: Preparing spawn area: 0%
15[01:09:08] [Server thread/INFO]: Preparing spawn area: 40%
16[01:09:09] [Server thread/INFO]: Preparing spawn area: 98%
17[01:09:09] [Server thread/INFO]: Done (4.003s)! For help, type "help" or "?"
18[01:09:09] [Server thread/INFO]: Starting GS4 status listener
19[01:09:09] [Query Listener #1/INFO]: Query running on **.**.**.**:10313
20[01:10:27] [Server thread/INFO]: tchutchuca[/**.**.**.**:50601] logged in with entity id 276 at (-7.5, 46.0, -2.5)
21[01:10:27] [Server thread/INFO]: tchutchuca joined the game
22[01:10:58] [Server thread/INFO]: tchutchuca lost connection: Timed out
23[01:10:58] [Server thread/INFO]: tchutchuca left the game
24[01:11:17] [Server thread/INFO]: tchutchuca[/**.**.**.**:50607] logged in with entity id 295 at (0.7137631119794433, 62.251229864799, 5.672063762638889)
25[01:11:17] [Server thread/INFO]: tchutchuca joined the game
26[01:11:50] [Server thread/INFO]: tchutchuca lost connection: Disconnected
27[01:11:50] [Server thread/INFO]: tchutchuca left the game
28[01:13:41] [Server thread/INFO]: Tchutchuca[/**.**.**.**:50665] logged in with entity id 298 at (851.7298396851596, 74.0, 989.4880626114964)
29[01:13:41] [Server thread/INFO]: Tchutchuca joined the game
30[01:14:03] [Server thread/INFO]: <Tchutchuca> Deus ainda me ouves?
31[01:14:12] [Server thread/INFO]: Saving...
32[01:14:12] [Server thread/INFO]: Saved the world
33[01:14:33] [Server thread/INFO]: Tchutchuca lost connection: Disconnected
34[01:14:33] [Server thread/INFO]: Tchutchuca left the game
We tried everything, went back to the previous version and nothing worked. I have no alternative to correct this problem, to be someone could help me? Thanks in advance!
I have an original Minecraft account, however it uses a pirated account. (The Online mode option is disabled).