Display MoreAsk them to share their client log:
1. open your minecraft installation path
(enter %appdata%/.minecraft in the file explorer )
2. open the logs folder
3. open the "latest" or "latest.log" file with a text editor
4. copy and paste the content of the file to https://mclo.gs/
5. send the link here
Thank you! We read the logs and found the problem. Apparently, it was the TLauncher.
Reinstallation helped, so everything is fine now ![]()