Thanks for your feedback, i really appreciate that.
First, why do we have a queue?
We have huge amount of users who want to use our service every day. Unfortunately we don't have enough physical servers to give everyone a free minecraft server at the same time.
If this occurs we have to decide who will get a server and who won't get a server. For this case we follow the simplest and fairest principle.
First come, first serve.
It's like in an ice cream parlor. You have to wait until one of the employees has time to serve you. People who came before you are served first.
The more people want ice cream, the longer you have to wait for your ice.
Same at Aternos: The more people want a server, the longer is the queue.
What can we do to shorten the queue?
Basically there are two things which can shorten the queue:
- Less people who want a server
- More physical servers where we can run your minecraft-server
The first option is not really changeable by us. We can't control the demand, no one can do that.
So, the only thing we can do is to put more phyiscal servers into our system.
The problem is, all that costs money. As you maybe know we only finance us through ads. We are really happy that we can finance Aternos only through ads and don't have to sell our service.
Our biggest benefit is that we are free. Completely free.
We don't need to sell goodies or premium features and we really like that. This is one of our biggest differences to our competitors.
So, just to reply to your first suggestion: We just don't want that. It's a very big distinctive feature which we don't want to loose.
To answer your second question:
Physical servers in the configuration we need them have a longer delivery time.
Our servers have need a special proportion of CPU power and the amount of RAM built into a server because we don't want to waste resources.
Yes there are hosters in the world who can provide us servers within seconds. The problem is that we need to send the mc-server of a user to this phyiscal machine of the other hoster.
At the end of the day we just pay so much to operate that single physical server as we benefit from it.
And before you ask why we don't order servers to keep them in stock:
It would be dump to order a server and keep them offline to turn them on just for the hard times. Every server we pay for is actually in use. (Out of defective ones
)
What do we actually do, to shorten the queue?
We just order more and more servers, as much as our financial resources allow us
Since the beggining of 2017 we were able to add up to 700 gb of RAM to our system.
And much more will follow.
There were also times when we could not set up new servers.
If i think about the end of the last year (October to December). We had waiting times of over 2 hours on saturdays.
So we are really happy about the current situation
I hope i was able to answer your questions