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so my friend is currently completely shut out of our server. he repeatedly gets the same error message,
he's restarted their launcher, updated java, tried using the dynamic ip, etc etc and yet nothing works.
this issue has never arose before and any advice would be great
also another note: he has zero access to firewall on his pc so i hope thats not the issue lol
Maybe you can try to join after sometime and if the issue still persists then please follow this article to help us and your ISP identify the problem: https://support.aternos.org/hc/en-us/articles/360027235671
Please read the article carefully and don't skip any steps, questions or suggestions.
Following this article will not instantly fix your problem. It only helps to find the root cause which can then be fixed by the network provider.
