I also didn't spam. I sent 2 on Twitter, and 2 in the support area of the site, one being for the first one not showing up when it logged me in.
3 Twitter DMs, 1 Tweet, 2 Help Center Conversations, 2 Forum Threads, Private DMs on Forums. Some of them with lots of text. Imagine every user doing this instead of having a little bit of patience. It is spam.
You seem to misunderstand something: You are not a customer, you are a user of a free service. You don't pay for a pizza here. Therefore you can't expect the same level of support that you receive for a paid service.
You also seem to think that we are some kind of huge company easily hiring people here and there. We don't. We are a small company with only 2 actual employees (running Aternos itself already requires lots of work) and some voluntary team members helping out whenever they can. We can't just "add a weekend shift". This doesn't mean that we never respond on weekends, but we can't guarantee anything.
More than 99% of our users do understand that and are happy with a support response after a few days, because they receive personal help for free. You seem to be in the 1% of people thinking they can demand anything.
Just to explain another detail to you that you don't seem to get: When we go online somewhere, it doesn't mean we have the time to read everything and respond to it at the same time.
