Good evening y'all! After taking 2 minutes to compile a list of common questions and problems, I figured I'd share em with ya. Another reason, of course, is to be able to redirect those who ask these questions here. Consider this a FAQ mixed in with frequent probems.
Please note that Discord is NOT the official support center. If you want guaranteed quick support, head over to https://support.aternos.org
Problem 1 - "Commands will not work on my server"
Answer 1 - This is most likely due to a faulty plugin. The main cause for this is using Essentials on a server above version 1.7.10. If this is the case, switch Essentials out for EssentialsX
Problem 2 - "Server is lagging like crazy"
Answer 2 - One of a few things are happening. Either you have massive objects running at once, such as spawners or command blocks, massive areas have been worldedited out, or you're just on 1.13.
Problem 3 - "I keep getting timed out"
Answer 3 - The disconnect error Timed Out is often correlated to your connection. Try checking your router, wifi, and ping before spamming us down.
Problem 4 - "Sharing Logs"
Answer 4 - Go to the Logs tab (will be labeled Console while the server is online) to load your last server session's logs. Press share and paste the link. Before pasting tho, be sure to click Show Suggestions to save all of us some time.
Question 1 - "Can the Aternos Team add ____?"
Answer 1 - If you request it on the right sub-forum of https://board.aternos.org
Question 2 - "Can they add Buycraft/Votifier?"
Answer 2 - My god no. Please I've seen this question WAY TOO MANY TIMES
Question 3 - "Why won't my plugin work in 1.13?"
Answer 3 - If you've managed to run a 1.13 Bukkit/Spigot server, you'll soon discover how many plugins are not updated for it currently. 1.13 plugin support most likely has not been added for that specific plugin due to the version being quite recent or issues with physics interference.
(Will add more as more questions/problems appear
