Quick FAQ before I post this, so none of the mods give the generic responses...
Q: It's because they're snapshots. They're experimental.
A: No, that's not the reason. Nobody has reported this bug yet, and I spent several hours both today and yesterday searching for others with the same issue to find a solution. This is a behaviour I have observed exclusively in your servers. It's not Mojang.
Q: It's your render distance.
A: Nope. We all have our render distances at 12 or higher.
With that out of the way, here's the problem...
Running a server on 19w11b. My friends are all slightly jaded to Minecraft, and I proposed we run the newest snapshots to convince them to play. They agreed, and we've been having fun, but mobs hardly exist.
gamerule domobspawning is true.
difficulty is on hard.
we've ventured very far from home on multiple occasions.
i have never seen a spider, and i need string.
Mobs still spawn, but trying to find one is like trying to piss into a shot glass strapped to a running cheetah's back blindfolded, trying to keep your concentration while a centipede crawls on your face.
I've observed a few other people make a similar complaint about your 1.13.2 servers, to which all the responses I've seen are "use a plugin to increase mob spawn rates, we don't know why this happens."
But that simply isn't good enough. There needs to be a solution.
I get the feeling this has to do with the new way 1.14 handles chunk loading, but that is just my guess. This is a ridiculously broken issue that needs the immediate attention of your staff. It affects vanilla, and should be frontline priority to be looked into.
And one more FAQ before I end it off.
Q: Roll back to 1.13.2
A: As stated, it appears a similar issue persists there, and my friends are already in love with the new villager features, pandas, utilities and overhauled textures. 1.14 is massive, and everything added has been a net positive for them. From experience playing games with them, I know their enthusiasm for a game is fragile and unstable, and can easily drop off, and as such, I fear stealing these beloved features from them may make them lose interest in the game, and force the world to be dropped on day 2.
Hopefully this can be looked into, and an actual honest solution can be presented. There is no excuse for this to be swiped under the rug.