Lost access to a big map

Hello, me and 2 of my friends were working on a big project together, but lately i had to reinstall my browsers due to some of the problems it was having, this meant that i would be signed out of the account, and also that all saved passwords i had would be gone, but the problem is that while trying to access the account, even with the correct password, i got the same error message saying that i used a wrong password, i tried to reset my password, but as with other sites i assumed my email was already entered, but with this site it was not, i would greatly advise if you made emails mandatory to avoid such cases, i could create a new account, i wouldn't mind it, and a new server but the problem is that the map will be gone forever, i have backed up the server map 2 days ago and i also have the original singleplayer map i worked on myself before i decided to continue work on it with my friends, we made quite large amounts of progress in that time period, it would be GREATLY appreciated if at least i got the map back, i would not mind new account and server.

Best Regards

So i can not get my account back, can i at least have the map please? Thanks

Quote from Roman

Write a mail to support (at) aternos.org and we'll see what we can do

I already did, told about the same thing but they didn't say anything.

Quote from Roman

Be patient.

Still, nothing.

Quote from Roman

Checked your ticket and you already received an answer and also replied back again....

Answers from our side may take some time because you're not the only one who requests help.

Am i going to be able to sign into my account again or at least have the map? please?

Quote from Roman

Idk. Account related help only via Mail/Ticket

So the map (or to be more accurate, a big part of the map) is gone forever, and we have to rebuild the entire part? Why can we not have the map back.