Can't Download My Server

I have a really important world I've been playing on, but I feel like now I want to make it 24/7 so I'm switching over to a realm. The only problem with this is when I press the download button, the world does not download. The button goes gray for 2-3 seconds and then goes to normal. I tried on different computers, different browsers, I've tried when the server was up, I've tried when the server is down. At this point I don't know what to do, so if someone could help me, or a mod download the world and see if everything is okay please tell me.

EDIT: I also think its worth noting that this is a vanilla 1.10 - 1.10.2 server. No mods or plugins were added to this at any time. The only thing that is changed is I have friends that don't have a minecraft account but like minecraft, so this is a cracked server.

Thanks,
-GraysenPVG

Also, if need be I can verify that this I am the owner of the GraysenPVG account.

It was a extremely important world that I worked on. Are your hosts that bad that you can't transfer over a minecraft world?

EDIT: Sorry, that was a bit harsh. But honestly I can't believe that this host would do that Well, thats the last time I ever use aternos.

Hm idk, then maybe you could have left some waring saying that your host destroys worlds you worked on for a long time? That would of been the smart thing to do. But them again people wouldn't have used your host if they knew that their world will probably get ruined.